Privacy Policy


We have prepared this Privacy Policy in order to help you understand how Comlab Telecommunications Inc. and it’s Davicom division (“we”, “us” and “our”) uses and protects the data you provide to us when you visit and use our websites (www.davicom.com, dex.davicom.com, cortex.davicom.com).

Changes to this privacy policy

We may change this privacy policy at any time in order to clarify or to improve it. If we make changes, we will change the “Last Revised” date at the bottom of this page. We recommend that you frequently visit this page to make sure that you are up to date with the latest changes.

Definitions

Personal Data


Personal Data (“your data”, “data” or “personal information”) means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).


Usage Data


Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).


Cookies


Cookies are small pieces of data stored on your device (computer or mobile device).


Data Controller


Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.


Data Processors (or Service Providers)


Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively and will list them in this policy.


Data Subject (or User)


Data Subject is any living individual who is using our Service and is the subject of Personal Data.

What Data We Collect

When you visit the website, we may collect the following data:

• Your contact information and email address.
• Other information such as interests and preferences.
• Data profile regarding your online behavior on our website which may be collected using third party services such as Google Analytics.
• We do not collect any information through our iOS or Android applications.

Why We Collect Your Data

We are collecting your data for several reasons:

• To improve our technical support and services.
• To better understand your needs.
• To improve our products.
• To send you emails about product updates that may be crucial to your security or the security of your operations.
• To send you emails containing information we think you will find interesting.
• To contact you to fill out surveys
• To send you support and administrative messages

Securing and Safeguarding the Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. We take steps to help protect personal information but no company can fully prevent security risks.


We have done all in our power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Our Cookie Policy

Cookies help us make our websites and your visit better. We use cookies to see which parts of our websites people use and like, and to count visits.

Once you agree to allow our websites to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit). The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.


Please note that cookies don't allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.


If you want to disable cookies, you can do it by accessing the settings of your internet browser. You can find how to disable cookies on your specific browser by following the links below:


Google Chrome : https://support.google.com/accounts

Mozilla Firefox : https://support.mozilla.org

Links to Other Websites

Our websites may contain links that lead to other websites. If you click on these links we are not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

Restricting the Collection of your Personal Data

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:

When you are completing the forms on the website, make sure to check if there is a box which you can leave unchecked, if you don't want to disclose your personal information. You may also choose to contact us directly by phone or email.


Our marketing emails tell you how to “Opt-out”. If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you.


You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings.


If you don’t want to disclose your personal information online but you have already agreed to do so, please feel free to contact us via email or phone and we will be more than happy to change this for you.


• email: dvsupport@davicom.com
• phone: +1 (418) 682-3380 or (877) 282-3380 (toll free in North America)


We will not lease, sell or distribute your personal information to any third parties. However, we might do so if the law forces us. Your personal information will be used solely for the purpose of contacting you when needed.

Retention of Data

We will retain your personal information only for as long as necessary for the purposes set out in this policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.


We will also retain anonymized usage data for internal analysis. Usage data is generally retained to understand and improve our services.

Service Providers

We may sometime employ third party companies and individuals to facilitate our service (“Service providers”), to provide service on our behalf, to perform service-related services or to assist us in analyzing how our service is used.

These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


The service providers we use on or for our websites include:


Jotform is an Online Form Builder. It is used to create online forms that are integrated to our websites to collect various information. We use Jotform mainly for collecting information for the return/repair of your product or for its registration. We may also use Jotform for gathering information for the sole purpose of contacting you.


MailChimp. We use Mailchimp to send you our newsletter a few times a year or to inform you of upcoming shows/events. You can choose to “Opt-out” from our Mailchimp communications at any time by clicking on the unsubscribe link at the bottom of the newsletter.


Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.


Contact Information

We welcome comments or questions about this privacy policy at any time. You may contact us at our address:

Comlab Telecommunications Inc.
Attn: Privacy Policy


2272, Leon-Harmel
Quebec City, Quebec, Canada
G1N 4L2


Email: dvinfo@davicom.com
Phone: +1 (418) 682-3380 or (877) 282-3380 (toll free in North America)

Last Revised on: October 25, 2019

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